Prior to today, due to cumbersome federal guidelines, New Yorkers were required to apply for regular Unemployment Insurance and be rejected before applying for Pandemic Unemployment Assistance. With this new application, which aligns with updated federal policy, New Yorkers will be able to simply fill out one form to get the correct benefits.

In conjunction with this morning’s rollout of the improved application, DOL has been deploying over 3,100 representatives solely dedicated to answering unemployment benefit needs seven days a week. This is up from 400 who previously manned the DOL call center prior to the pandemic.

Since the COVID-19 crisis began, DOL has paid approximately $2.2 billion in Unemployment Insurance benefits to 1.1 million New Yorkers. The application call backlog prior to April 8 has been reduced to 4,305 from 275,000.

The updated unemployment benefits application system will determine which unemployment program —unemployment insurance or Pandemic Unemployment Assistance — New Yorkers should apply for and then prompt them to answer a specific set of questions. The application builds on the new online system the department rolled out on Friday, April 10th, in partnership with the State Office of Information Technology Services and Google Cloud, to help manage the exponential and unprecedented increase in new claims resulting from the COVID-19 pandemic.

The Pandemic Unemployment Assistance (PUA) program, which was included in the Federal CARES Act, rovides unemployment benefits for individuals who are ineligible for traditional unemployment insurance. Examples of those covered by PUA include:

·     Self-employed New Yorkers;

·     Independent contractors;

·     New Yorkers who worked for an app-based company (i.e. “gig workers”)

·     Farmers;

·     Those diagnosed with COVID-19 or who have COVD-19 symptoms and are seeking a diagnosis;

·     Those living with a household member who has been diagnosed with COVID-19;

·     Those providing care for a family or household member diagnosed with COVID-19;

·     A primary caregiver for a child unable to attend school or another facility due to COVID-19;

·     Those unable to reach their place of employment due to an imposed quarantine or because they have been advised by a medical provider to self-quarantine due to COVID-19;

·     Those scheduled to commence new employment that cannot reach their workplace as a direct result of COVID-19;

·     Those who became a major breadwinner because the head of their household died from COVID-19;

·     Those who quit their job as a direct result of COVID-19;

·     Those whose place of employment closed as a direct result of COVID-19;

·     Those with insufficient work history and affected by COVID-19; and

·     New Yorkers otherwise not qualified for regular or extended UI benefits and affected by COVID-19.

The NYS DOL is dedicated to ensuring that every New Yorker who is entitled to unemployment insurance benefits will receive all benefits due. New Yorkers seeking to file an unemployment insurance claim should visit labor.ny.gov or call the Telephone Claim Center at (888) 209-8124.

Please see this Pandemic Unemployment Assistance Fact Sheet for more information.