Corporate Audio Visual Services (CAVS) recently held its third company-wide staff training program designed to enhance employees’ technical and customer relations skills.
“Small businesses constantly demand more from their staff, but routinely neglect to spend time and money on them,” said Joe Guilderson, president of CAVS. “This is shortsighted because in today’s economy, we have to stand out in a crowded field. To remain competitive, the best long-term strategy is to deliver a seamless, professional experience to our customers. This begins with our employees – the most valuable asset of any business.”
To that end, CAVS sets aside two days every year to provide an informative, entertaining curriculum designed to enhance the skill sets of their 80-member team of audio, video and lighting professionals. The goal is to deliver a high level of customer, technical and creative services.
Guilderson delegates formal mentoring duties to senior staff. Younger techs are rarely taught how to set, strike and troubleshoot equipment, so the series of basic to advanced level seminars fill in those gaps. In addition, the training program stresses safety and provides a detailed overview of how to deliver audio-visual solutions in a professional, competent manner.