Tompkins Community Bank’ Power Breakfast on Tuesday welcomed experts from the local service sector to discuss how they elevate their customers’ experience and increase their expectations. Panelists included Gene Christian Baca, co-owner of Walters Hot Dogs; Colleen Borrelli, vice president of patient experience at Burke Rehabilitation; Terry McAneney, general manager at the Westchester Marriott; Carmelo Milio, partner at The Taco Project; Kristen O’Keeffe, AVP, Community Banking Officer at Tompkins Community Bank; and David Zeman, chief strategy officer at ENT and Allergy Associates, LLP. BCW President and CEO Marsha Gordon hosted the webinar, and she noted that the consumer experience is […]